Refund policy

Returns and Exchanges Policy

All purchases from Elfin Kidz are covered by Australian Consumer Law.

Elfin Kidz is not required to provide a refund or replacement if you change your mind. However, you can choose a refund or exchange if an item has a major problem. This is when the item:

  • Has a problem that would have stopped someone from buying the item if they had known about it.
  • Is unsafe.
  • Is significantly different from the sample or description.
  • Doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

If the problem is not major, we will first attempt to repair the item. If we cannot repair it, we will replace the item. If we cannot replace the item, we will provide a refund in the same method of payment used when purchased.

Please keep your proof of purchase.

Exchanges

Exchanges may be offered if items are returned within 14 days of purchase, in original condition and packaging, with proof of purchase. Items must be exchanged at the time of return for the same value or higher. No cash change will be given if the item is exchanged for a lower value.

Custom Orders

Please ensure your custom order details are correct when placing your order. It is your responsibility to proof your order at the time of placement. Your payment confirms all order details are correct and you are happy to proceed. Custom orders cannot be exchanged or refunded.

Returns for Damaged Items

If your item arrives damaged, please notify us via email immediately as our policy lasts 5 days. If 5 days have gone by since you purchased and you have not contacted us, unfortunately, we can’t offer you a refund or exchange on your item.

To complete your return for a faulty or damaged item, we require a receipt or proof of purchase as well as photos showing the damaged item as it arrived to you. Photos of the item in its original packaging, as well as the postage packaging and postage label, are required for us to process your return.

Unfortunately, we cannot accept returns on sale items and clearance. 

Contact our customer care at contact@elfinkidz.com if you require further assistance.